Return and refund policy

Aussie Smokes

At Aussie Smokes, we are committed to providing quality products and dependable customer service. Before placing an order, please read our Return & Refund Policy carefully, as it outlines the conditions that apply to all purchases made through our website.

Final Sale Policy

All purchases made through Aussie Smokes are considered final. Due to the nature of the products we sell, we do not accept returns, exchanges, or refunds once an order has been placed and processed.

This policy applies to all products available on our store, including but not limited to:

  • Cigarettes and cigarette cartons
  • Rolling tobacco and tobacco pouches
  • Chop Chop tobacco
  • Tobacco accessories and other related products

Why We Do Not Accept Returns

For health, safety, hygiene, and regulatory reasons, tobacco-related products cannot be returned after they have been dispatched. This policy helps us maintain product integrity, comply with applicable regulations, and ensure the safety of all customers.

Please Review Your Order Carefully

Before completing your purchase, please ensure that all order details are accurate, including:

  • Product selection
  • Quantity
  • Shipping address
  • Contact information

Once an order has been confirmed and processed, it cannot be cancelled, modified, or amended.

Incorrect or Damaged Orders

If you receive an incorrect item or your order arrives damaged during transit, please contact our support team within 24 hours of receiving your delivery.

To help us investigate the issue, please include:

  • Your order number
  • Clear photographs of the product
  • Photos of the packaging and shipping label

Our team will review your request and determine the most appropriate resolution where applicable.

Please note that submitting a claim does not automatically guarantee a return, replacement, or refund. Each case will be assessed individually.

Contact Us

If you have any questions regarding this Return & Refund Policy, we encourage you to contact us before placing your order. Our support team is always happy to assist you.

Email: Support@AussieSmokes.shop