Shipping policy
Aussie Smokes
At Aussie Smokes, we are committed to providing fast, reliable, and discreet shipping throughout Australia. Please read our Shipping Policy carefully before placing your order.
Shipping Coverage
We currently ship exclusively within Australia. Orders can be delivered to both residential and business addresses across all Australian states and territories.
Shipping Method
All orders are shipped using Australia Express Post to ensure a fast and dependable delivery service.
Estimated Delivery Time: 4–6 business days.
Please note that delivery timeframes are estimates only and may vary depending on your location, public holidays, weather conditions, or courier-related delays. While we do our best to ensure timely delivery, we cannot guarantee exact delivery dates.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next available business day.
Once your order has been dispatched, you will receive a shipping confirmation notification.
Tracking Your Order
Tracking information will be provided once your order has been shipped.
You can use the tracking number to monitor your parcel directly through the courier's tracking system. Please allow a short period after dispatch for tracking information to become active.
Delivery Responsibility
Once your order has been handed over to the courier, the delivery process is managed by the shipping provider.
Aussie Smokes is not responsible for delivery delays caused by:
- Courier service delays
- Incorrect or incomplete shipping information provided by the customer
- Weather conditions or natural events
- Public holidays or other circumstances beyond our reasonable control
Customers are responsible for ensuring that all shipping details entered during checkout are accurate and complete.
Delayed or Failed Deliveries
If your parcel is delayed or cannot be delivered due to an incorrect address, customer unavailability, or courier-related issues, we recommend contacting the courier directly using your tracking information.
If you require additional assistance after contacting the courier, our customer support team will do their best to help where possible.
Returns and Refunds
Due to the nature of the products we sell, all sales are considered final.
We do not accept returns, exchanges, or refunds once an order has been processed and dispatched. Please review your order carefully before completing your purchase.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact our support team before placing your order. We're always happy to assist.
Email: Support@AussieSmokes.shop